COVID Opcen hotline reopens for disaster coordination, non-emergency patient transport

COVID Opcen hotline reopens for disaster coordination, non-emergency patient transport

WHAT used to be the COVID-19 Opcen hotline has been converted into a 24/7 disaster coordination hotline between the Davao City Health Office (CHO) and its district offices.

“From COVIDOpcen, we are now handling health emergency management system for disasters), CHO Disaster Risk Reduction and Management for Health (DRRMH) Manager Shane Marco said in an interview with the City Information Office on Wednesday.

He said that about 18 call takers have undergone orientation in disaster, and know how to handle calls from district doctors, nurses, disease surveillance officers, disaster focal persons, or people from the CHO districts and forward them to the concerned people or division.

“They handle coordination and verification on the ground, for example, there is an outbreak or clustering of cases, it will pass through them, and then in cases of calamities or disasters they will handle the coordination. For example, Buhangin district needs vehicles, it has to reach out to Opcen and the latter will coordinate with the specific division that handles the medicine and vehicles, Marco said.

He added that the Opcen is a huge help in the coordination of health services in line with the recent flooding and flashflood incidents.

“It has a program to organize synchronized activities, such as planned events or even during disasters), Marco said, adding that with the hotline, the CHO can coordinate with affected districts.

The hotline is open for district coordination and non-emergency patient transport 24/7 from Monday to Sunday.

Apart from the advantage that the hotline provides to the CHO, the public can also call it for concerns about the transport of their non-emergency patients.

“For public use, they can call the City Health Office OpCen hotline if they have concerns about transportation for nonemergency like bedridden patients who are going home and cannot sit in taxis, we can cater to them, as long as it is not an emergency. As of now, the service we can give them is transportation service because we only have two ambulances per shift, Marco said.

Marco, in a separate interview, said that the CHO intends to use the hotline in the future as a bridge to every health program of the city, however, for now, they are making directories for all the divisions and programs and conducting staff orientation.

The CHO Opcen Hotlines Nos. are 0906-2529192, 0945-7682819 for Globe; 0961-5262861 for Smart; and 0939-3405675 for Smart and Viber. CIO


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